Palmyra Phytotech Shipping Policy: B2B Delivery Options & Fees
At Palmyra Phytotech, we aim to provide seamless and efficient shipping solutions to our B2B customers. Below you will find important details regarding our shipping process.
1. Shipping Methods and Delivery Time
We offer multiple shipping methods to cater to your business needs. Once your order is confirmed, you will be notified with the estimated delivery time based on the shipping method you select and your location.
Standard Shipping: Typically takes 12-15 business days from the date of order processing as the majority of our products are made-to-order to ensure optimal potency and maximum shelf life.
Expedited Shipping: Available upon request once your product has been manufactured and is ready to ship.
Please note that shipping times are estimates and may vary due to unforeseen delays, including holidays, weather, and third-party carrier issues.
2. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and delivery location of your order. You will be able to view the shipping cost before finalizing your order at checkout.
Free Shipping: Available on orders over $500 for qualifying addresses within the Continental USA.
Flat Rate Shipping: For certain regions, we offer a flat rate, which will be applied at checkout.
3. Order Processing
Once your order is placed, it will be processed within 12-15 business days. During high-volume seasons, such as holidays, processing times may be longer. You will receive an email notification once your order has shipped.
4. International Shipping
We offer international shipping to select countries. International shipping fees and delivery times vary depending on the destination. Please be aware that customs duties, taxes, and other import charges may apply and are the responsibility of the customer.
International orders are subject to additional delays and customs inspections that may impact delivery times.
5. Shipping Restrictions
Unfortunately, we are unable to ship to P.O. Boxes, military addresses (APO/FPO), or certain restricted locations.
6. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number and link to track your shipment. You can also log in to your account on our website to view your order status and track your delivery.
7. Damaged or Missing Shipments
If your order arrives damaged or is missing items, please contact us within 3 business days. We will investigate the issue and work with the shipping carrier to resolve the problem. Please retain the original packaging and items for inspection.
8. Address Accuracy
Please ensure that your shipping address is correct before submitting your order. We cannot be held responsible for delays or undelivered packages due to incorrect or incomplete addresses.
9. Returns and Exchanges
For information regarding returns and exchanges, please refer to our Returns & Refund policy page.
10. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact our Customer Service team at info@palmyraphytotech.com.
Thank you for choosing Palmyra Phytotech for your B2B needs!